Replies

1. GBA Editor
   Martin Holladay|May 16, 2014 01:04pm|#1

   Jim,
   Have you contacted our customer service department?
   By email:[email protected]
   By phone: 866-325-2558

2. 
   Jim Wright|May 16, 2014 01:07pm|#2

   Yes, by email.

3. 
   Kye Ford|May 16, 2014 07:35pm|#3

   This site is moody. I used to get annoyed when I would get the often "access denied" now I just breathe deep, wait a day and usually the next time I try to log on I have full access. I was kind of figuring I kept getting the access denied because the site was under daily maintenance but I am not so sure.

4. 
   Paul Kuenn|May 17, 2014 06:53am|#4

   Jim, you're certainly not the only one. I'm a paid member and have to deal with it sometimes 3x a week. Martin, you really need to fix this or will anyone want to keep paying for a site they can't read?

   Please, get this fixed for ALL of us!
   Thanks,
   PK

5. GBA Editor
   Martin Holladay|May 17, 2014 06:59am|#5

   Paul,
   I have no control over the pace at which Taunton Press is addressing this problem, unfortunately. I have exhausted my options for communicating my feelings on the issue. I offer, once again, my sincere apologies to GBA readers.

   Again, I suggest that GBA readers with access problems contact our customer service department.

6. 
   Keith Gustafson|May 17, 2014 09:18am|#6

   This is by far the worst message board software I have ever seen. No other site i frequent has any of the issues associated with this site, ever.

   It is down pretty much every weekend and often during the week. It is slow when it is working It will randomly have me fill out security steps to post.

   Introduce them to vbulletin fer cryin out loud

   For a site with such high quality content to be hosted in such a fashion is a travesty

7. GBA Editor
   Martin Holladay|May 17, 2014 09:37am|#7

   Keith,
   Please let Taunton Press know about your problems.

   Please use the contact information below:
   By email:[email protected]
   By phone: 866-325-2558

8. 
   Hobbit _|May 17, 2014 05:45pm|#8

   I've asked for a solid technical contact within Taunton who can
   speak to this, before getting into any details. When the *paying*
   customers start waving their pitchforks and torches and it drags on
   for over a year, that makes them look profoundly bad and undeservedly
   tars Martin with the same brush. Taunton obviously *has* the technical
   capability to set things right, as FHB [for example] seems to be nice
   and solid, and inadequate support for a popular and *revenue-generating*
   resource is distinctly unprofessional on their part.

   I expect they'll just blow me off, though. Who the heck am I.

   _H*

9. Expert Member
   Malcolm Taylor|May 17, 2014 08:24pm|#9

   It's ridiculous that Martin is left trying to host a site with these problems. Taunton as a history of poor on-line decisions, having botched their Breaktime switch from Delphi and showing a complete lack of concern when the community complained. I thought they had learned from their mistakes but the lack of action on the problems here shows otherwise.

10. Expert Member
    Malcolm Taylor|May 17, 2014 08:26pm|#10

    Hobbit,
    If you do manage to get a response could you please post it here so we know where they stand?

11. 
    Bill Dietze|May 18, 2014 01:11pm|#11

    All,
    My favorite is the pop-up request to participate in an on-line survey concerning the GBA website that automatically tells me that I can't participate in the survey.

    Everybody call or email Taunton! please.

12. 
    Jonah Griffith|May 19, 2014 12:30am|#12

    Sad to say that I cancelled my paid membership. I was just too fed up, like the rest of you. I will try to convey this to the Taunton customer service. Great articles, people, just a shame about the site.

13. 
    Rico Ball|May 20, 2014 07:24pm|#13

    吉姆,这个已经持续了至少一年+that I've been a member. The response to my complaints has always been, "We're working on it; it will be fixed soon." Months, in website time is not soon. Now, Martin isn't even willing to guess that Taunton is working on it or that it will be fixed "soon". Probably one of the finest families of magazines that there is and they host a barely functional website!

14. 
    Hobbit _|May 22, 2014 06:59pm|#14

    I don't know if it's worth adding to this thread as it's
    probably already so buried nobody will see it, but I did get
    a response back from Taunton's "VP Product Engineering".
    I'll let Martin forward the details if he's so inclined,
    as he was CCed on it. They evidently do feel responsible
    for providing an "exceptional website" and are targeting
    mid-June to have the new one up and running.

    Hopefully it won't break all the external links that point
    to GBA posts, as there must be thousands of them by now.

    _H*

15. GBA Editor
    Martin Holladay|May 23, 2014 06:51am|#15

    Hobbit,
    I've been given the same date that was shared with you in the e-mail you received. The team at Taunton says that the new website, with glitches gone, will be launched in mid June. I'm crossing my fingers.